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Facilitation Superpowers™

Course
Overall time: 
 min

Facilitation Superpowers™

Course

Guide collaborators around the mural

Keep participants focused in the mural when you’re working together in real time.

Differentiate follow and summon
Introduce collaborators to follow and summon

Creating alignment and focus in murals

MURAL allows each participant to choose what they see in the mural when collaborating in a live meeting or workshop. This gives collaborators autonomy, but sometimes you want to bring everyone to view the same content on the mural. This is especially critical when facilitating since you might need to explain an activity or share examples. To help teams stay in sync visually, MURAL provides two features: Follow and summon.

Following collaborators

The follow feature invites participants in the mural to share your view. Anyone in the mural can ask collaborators to follow them in the mural. However, collaborators do not have to accept the invitation to follow. To invite collaborators to follow you:

  1. Go to the avatar at the bottom of the mural. The avatar represents everyone collaborating with you on a specific mural.
  2. Hover over your avatar for a menu of options for your view of collaborators.
  3. Click Ask to be followed. This sends a notification in the mural to your collaborators to follow you.
  4. If a collaborator follows you, you will get a notification in the mural.

Follow other participants

You can also follow other collaborators in the mural. Follow anyone on the mural by clicking on their avatar and “Follow.” You will be able to see what the person is looking at in the mural. This provides clarity as you’re working in a space with others. To unfollow a collaborator, you can zoom out or move away from their view. You are not locked into their view in the mural.

Summon participants

As the facilitator in a mural, you can keep the team focused by summoning participants. Bring their attention towards one part of the mural. Before you summon collaborators, let them know so they aren’t alarmed by the sudden change of view in the mural.

Here’s how:

  1. Click on your avatar, at the bottom of your mural
  2. Click Summon everyone. Collaborators will automatically be brought to your view in the mural.
  3. You will see a notification in the mural for which collaborators are summoned to your view. However, collaborators can still zoom out or move away once summoned in the mural.

Need to ensure collaborators remain in this space in the mural? Manage their view with the take control capability. This means that collaborators will not be able to navigate away from your view until you release them.

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Hello there, I'm Hailey Temple, and let me share with you how to use the follow feature. What I can do to ask people to follow me, is go to my avatar at the bottom of the Mural right here, and a menu will appear. Now I'm going to click Ask to be Followed, and what that does is send kind of a beacon to everybody in this Mural with me, to come share the same view. So if the visiting hippopotamus, for example, wanted me to follow it, I would see this beacon, and what I can do is click Follow, and now I'll see the hippopotamus and what they're looking at in this Mural.

Now, what if I want to see what somebody is up to in the Mural, like the visiting bird? I can click the visiting bird's avatar at the bottom, and now I see that it's looking at this view in the Mural. When you need to share your view or see what somebody else is seeing in a Mural, use that follow feature and get everybody aligned.

Summon is a facilitation superpower, meaning that only people who have the ability to facilitate on your Mural, can actually use it. And use it wisely, because here's how it works. When you want to summon people, go down to your avatar at the bottom of the Mural, and hover over your avatar, a menu is going to appear. You're going to click Summon Everyone, but not yet. Before you do, announce to everybody, "I'm going to summon you in this Mural, so you can see what I'm seeing." I do this because it's kind of a courtesy thing. It can be a little bit alarming for people to suddenly shift from one space in the Mural to another.

Now I'm going to show you the view of a participant, so you see what happens. So I'll go to my avatar, click Summon Everyone, say, "I'm going to summon you now," and snap. Everybody is looking at the same thing. So the participant knows now they are following me, and I know how many people are following me. It's great because now everybody is on the same page, and is looking at the same thing in the mural.

Manage meeting time

Use the timer to keep track of activities while collaborating with others in a mural.

Set the timer in a mural
Identify the value of time management in meetings

Limiting time to unleash creativity

Creative collaboration feeds on constraints. In meetings and workshops, the work will expand to fit the time you provide. Setting time limits in a meeting is an effective time management method called time boxing. When you create a meeting agenda, you limit activities in your session to a fixed amount of time. This helps meeting participants stay on time and productive.

As a facilitator in a mural, You can set time limits with your team directly within a mural with the timer feature.

Set the timer

As a facilitator in MURAL, you can use timers when working with other people in a mural. You have the power to add and change timers as you please. This makes activities more fun and keeps participants on their toes. How to use the timer:

  1. Select the clock button located at the top. 
  2. The timer usually starts with five minutes. You can change this with the minus or plus button.

Add time manually

You can also set the timer manually. 

  1. Type in the number of minutes you want the timer to last. 
  2. Click start timer when you’re ready to go, and this will start the countdown. An icon at the top lets everyone know how much time is left.
  3. When it comes to an end, the group gets a sound notification and a bar announcing the time has ended.

Time’s up! Sound notification 

You can also inform participants that the time is up with a sound notification. When the timer ends, MURAL automatically notifies your collaborators with a tone. The facilitator can turn off the sound notifications if needed.

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Hey there, I'm Hailey Temple and I'm going to show you how to use the timer in MURAL. So, I use the timer when I am working with other people in a mural. And when I am a facilitator in that mural, so I have this star around my avatar at the bottom, and I have this nice badge denoting that I'm a facilitator. So, I have the ability to add and change the timer in the mural. 

Here's how I add time and start the timer. I'm going to select this clock button up here on the mural. And the timer starts with five minutes, but I can change the time by clicking the minus or plus button. I can also just add how much time I want manually. 

When I'm ready to go, I'll click start timer. Now, the mural will start keeping track of that time and counting down. Everybody in the mural can see how much time there is with this clock icon. Now, at any time, if I want to, I can change how much time there is, I can either pause the timer, I can add a minute, I can add five minutes, or I can end the timer. 

When the timer comes to an end, the group gets a notification with some sound and a bar announcing the time has ended. The timer is a great way to keep track of activities or a whole meeting while you're collaborating in a mural with others.

Keep content in place with facilitator locking

Manage who can move objects in your mural with this facilitation superpower.

Lock and unlock objects in a mural
Differentiate between member and facilitator unlock

Your facilitator superpowers in MURAL

As a facilitator, you have extra capabilities that set you apart from other collaborators. When you set up an activity with your team, you don’t want anyone to move around objects you’ve added 

Before you invite collaborators into your mural, the facilitator lock—or superlock—can prevent collaborators from actually moving these objects

Lock verus superlock

The lock feature is available to anyone collaborating in the mural. This prevents anyone from moving content during a meeting or workshop. However, anyone in the mural can unlock one or all of the content  with the regular lock feature.

Superlock restricts locking and unlocking content to anyone with the facilitator power in the mural. You can tell who is a facilitator by checking that they have a star on their avatar in the mural

How to superlock objects

  1. Select the objects you want to lock
  2. Right-click the objects and move to lock in the dropdown menu
  3. In the menu, select either any members can unlock or only facilitators can unlock
  4. If you are looking to select multiple locked objects, check out our inclusive selection shortcut.

To unlock the object, right-click the element and select unlock from the drop down menu

Practice in MURAL

Build your design skills in MURAL with this hands-on activity. You need a mural account to create a mural from this template. Get started with MURAL today, free.

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Hi, I'm Megan and in this video, I'm going to go over facilitator locking. So, only facilitators can facilitator lock elements in a MURAL. So, I can tell I'm a facilitator, in this mural this tag here at the top that says facilitator. And what that allows me to do basically is when I've set up an activity that I'm going to do with my team, like I have here, I have this icebreaker. 

There are certain parts of this that I don't want anybody to move around by accident. And I know that I can lock it down normally. I also know that some of the people that are going to participate in this activity are members. And if they want to, they will be able to unlock things. So I have a superpower as a facilitator, that allows me to facilitate or lock things down instead of locking them normally. 

So I've selected all the things I don't want anybody to move. I'm going to right click I'm going to go to the lock option. And then here I can see that I have two options any member can unlock. I don't want to do that because I know that participants who are members will be able to unlock parts of my mural that I have built for this activity. So instead, I'm going to choose only facilitators can unlock. And so that means just me or anyone else that I have given facilitator permissions to will be able to unlock that content. 

So if I click on it, I can tell that it is facilitator locked because it has a gray icon. And just to show you what it looks like, I'm going to create a sticky note and lock it normally. So any member can unlock and show you the difference. So here, it's locked and any member can unlock this I can tell because it has the black like lock icon. Here. It has the grey lock icon and this represents things that are facilitator locked. So that's it.

Present and organize with outlines

Outlines are great for knowing exactly where objects are on the mural. Here’s how you can use this to efficiently convey the flow.

Use outlines for navigation
Hide and unhide outlines
Link outlines to a specific step

What is the outline?

When you’re planning a meeting or workshop, you may break your work into smaller sections. This is especially useful if you’re presenting content to your collaborators and want them to follow the conversation. If you think about your mural as a place to create a visual story, then the outline breaks the content into different chapters.

The outline is also great for navigating your collaborators around the mural. Every collaborator can click through the outline in a mural to move through these different chapters.

Create an outline

Facilitators on MURAL can create an outline for easy navigation. Here’s how to create an outline:

  1. Multi-select an element or group of elements
  2. Right-click and select add to outline
  3. This will automatically be added to the outline area
  4. Click the outline icon at the top right corner to view this new section.

When you build an outline, your participants will automatically see it in the mural. They can hide or bring the outline back into view at any time.

  1. You can hide outlines by clicking the exit key on the top right corner of the canvas. With this, you will be able to move around your workspace on your own without problems.
  2. Click on the outline icon on the top right corner to reveal it again.

Presenting with the outline

Guide your participants around the mural to share your work or tell a story. Presentation mode allows you to walk through content like a slideshow.

To start presentation mode:

  1. Select any element or multi-select if you want to choose more than one element to add to an outline. 
  2. Right-click and select add to outline. You can view the list of items by clicking on the outline icon next to the activity feed.
  3. To present your content, click the presentation icon at the top of the outline bar.
  4. In the presentation view, your mural would let you navigate the screen like a slideshow. Click the < and > buttons at the bottom of the mural to navigate through the presentation.
  5. To end the presentation, click the presentation icon once again. The mural will return to collaboration mode.

Hide and reveal elements with outline

Create focus during meetings and works by hiding and revealing content on the mural at the right moment. Hiding and revealing content helps simplify the experience for your participants when collaborating. Once you add content to the outline, here’s how you hide and reveal the content:

  1. When you click on the eye icon, it automatically hides your elements. No one on the canvas will be able to see them.
  2. Clicking on the eye icon again reveals your elements. You can do this at any time.

Link to a specific step in outline

Every area you add to a mural is included in the outline. Click on the bulleted list to access your mural. You can also get a participant to go to a specific section by linking them to the step. Here’s how. How to link to a step:

  1. Where the step is, search for the options icon and click on this.
  2. Click the three dots icon for this step

Select link to this step

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Hey team. Augstin from MURAL here and today I want to tell you a bit about our outline. The outline is an amazing feature that allows the facilitator off a canvas to simply organized and arranged the content that they have inside of the mural for much easier and smoother navigation, not only for them but for every single user that accesses the mural. 

This is because the outline will always come up the moment that you access a new mural. You can see it right here on the right side of my screen. This column on the ride is the outline. As you can see, I have nine different steps added to it, so it also efficiently conveys the flow that you're supposed to follow. 

Once you enter the mural, you know that you're supposed to start on welcome than what is MURAL, How is MURAL organized and so on. It's super easy to use it for navigation as well, because when you click on one of those steps that has been added to the outline, you'll be taken directly to that spot in an instant, so you can instantly follow every single one of those steps If you want to hide the outline because you already know how to navigate around the canvas and you know the flow that you're supposed to follow, you can simply hit the exit key here on the top right corner of the canvas, and you'll be able to move on your own without any problems. 

If you want to see the outline again, then simply click on the outline icon on the top right corner of the screen to reveal it once more. This way, you know your way around the canvas and you know the flow that you're supposed to follow. I wanna tell you a bit about our hide feature. This allows you to hide and reveal steps that you previously added to the outline. 

All that you need to do is simply hover over that step on the outline and you'll see this eye icon pop up. You can click on that to hide the elements, and now nobody inside of the canvas will actually be able to see them. You can click on the I again to reveal it at any point so everyone can actually pay attention to it.

This comes in very handy If maybe you want to keep the attention in one specific part of the canvas, you can hide the rest of the elements on the other sections that you have in your mural to make sure that nobody is drifting off or changing focus from section to section. You can reveal those steps as you go along to better run your session. Or maybe you have a big surprise planned out for the end. 

You can hide that surprise so that it stays a surprise and reveal it when your session ends. That way, you can always end your sessions with a bang. 

Prioritize decisions with voting sessions

Democratize how teams surface what matters with dot voting.

Start a voting session
Vote and delete votes
View voting results page

Surface what matters

You’ve run a brainstorming session with a group and realize there are too many possibilities and concepts to proceed. How do you quickly narrow down your ideas and ensure everyone can input what they want to move forward for the project? Dot voting is a simple yet effective method to prioritize and bring the team together. As a facilitator in a mural, you can set up voting sessions to prioritize these concepts.

Reduce bias while voting

A common challenge in group voting scenarios is “Group Think.” This means that collaborators know or actually see what their other group members are advocating for and add their own votes to the same concept because “everyone else did.” Voting in a mural is anonymous, so collaborators won’t see or know who voted for what concepts in the mural.

Start a voting session

Facilitators in the mural can start a voting session in a mural that includes the voting session topic, number of votes, and controls for who can end the voting session. Here’s how:

  1. Click the button for the voting session at the top left-hand corner, next to the timer.
  2. Click start voting session. This opens the voting session options pop up.
  3. Name the session something relevant to your voting criteria. If you leave it blank, MURAL names the session “Session 1, Session 2”
  4. Decide the number of votes each participant gets during the session. Reduce the number of votes by clicking the minus (-) and add votes with the plus (+) button.
  5. Determine who can end a voting session. You can choose between any members of a mural or just me and any facilitators in a mural.

Select next and begin voting. This opens the voting sessions for your collaborators.

Adding and removing votes

When the voting session starts, click the object where you want your vote to go. Spread votes across different objects or vote for the same object multiple times. MURAL shows you where your votes go by designating a number to the object. At the top of the mural, you will see how many votes you have remaining for the session.

To delete the vote from the object. Hold the shift key and click the object again. You will see the number of votes change in your total count.

Who is voting?

Facilitators can see who is actively voting and who still has votes to cast during the session. In the top toolbar of the, the facilitator will see how many collaborators are voting. Click the arrow next to the number of collaborators voting to get live updates of voters and their remaining votes.

View voting results

When you’re ready to see the voting results, here’s how you end the voting session and share with your collaborators.

  1. Click End voting session at the top right of the mural. If collaborators still have votes to cast, MURAL will inform you before closing the session. Click end session for everyone to confirm you want to continue.
  2. All of your collaborators will see the results page from the voting session. The top-voted ideas will be at the top and show the total number of votes for each object. Close the results page by clicking the X at the top of the mural

Review voting results from the session any time by clicking the voting button at the top of the mural. Then, select view results page.

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Lindsay here. Now, I'm going to show you how to run a voting session. You might want to run a voting session similar to dot voting when you're in person to anonymously get everybody's feedback on a list of items. 

Now to start a voting session, and you'll see we're going to do a voting session here on favorite activities. In the top left hand corner, there's a button for voting sessions right next to the timer. If I click on that, I can click start voting session. Now when I started voting session, I can name it so I'm gonna say favorite activity. 

You could you get to decide how many votes each person gets. I'm gonna say three. And then you can also decide who and you can end the voting session. You can say any member of the mural, or only people that are facilitators in the mural. Click Next, and then click on begin voting. 

Now to add a vote to an element, you click and you'll notice the one shows up here on dancing. To remove a vote, hold down Shift, and then click again. And you'll notice the one goes away. Now I have three votes. I'm going to click on dancing, running and knitting. You'll now see here in this voting bar, I have no votes left. I can also see that there are two people voting. If I click on the down arrow, I can see who else is voting because of who else is also in the mural canvas. I can see that the visiting cell has three votes left. And when the visiting snail votes again, that tick for the two votes, one vote zero votes left will count down. 

At any point in time, you can end the voting session once the voting session is ended. you confirm that you want to end the voting session and session for everyone. You'll see the voting results page. This shows the total number of votes, see one vote, and also underneath each of the the elements that got to vote the number of unique voters. 

So for instance, something could get multiple votes, but all come from one voter, like if I use all three of my votes on running. Now, if I exit out of the voting results screen, I can see I can still see the voting results here. If I click the little x, the voting results will disappear. However, you can always go back to voting results by clicking on voting session, and show results page or show the Volt's votes. 

So show results page and it brings me back to the voting results page. Now, one thing to note is that voting is completely Anonymous. That's why it's very beneficial for your team to use. Say after you did an ideation, I prioritization and then a vote to understand what everybody would like to vote for but in a non in an anonymous fashion. Now you're you just learned how to run a voting session in MURAL.